Frequently Asked Questions
Everything you need to know about our premium tailoring and services.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
How do I return a garment for a refund or exchange?
Items can be returned within 30 days of purchase, provided they are in original condition with tags attached. You can return via post or at any of our standalone boutiques.
Do you offer alterations for online purchases?
Yes, we provide professional alteration services at all M.J. Bale stores to ensure your suit or garment fits perfectly.
How should I care for my wool suits?
We recommend dry cleaning only when necessary and using a suit brush between wears. Always hang your garments on high-quality cedar hangers to maintain their shape.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay.
Where does M.J. Bale source its wool?
We are proud to source much of our ultra-fine Merino wool from sustainable, regenerative farms across Australia, ensuring both quality and ethical standards.